Frequently Asked Questions
I missed a class. Can I do a make-up?
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Yes, students are allowed one make-up class per 4-week session.
However, make-up classes cannot be scheduled in advance of a known future scheduling conflict. The enrolled class MUST be missed before scheduling a make-up.
To request a make-up, customers must email info@libertygymtrainingcenter.com with their preferred day and time for the make-up. (Please refer to our Programs for class times and availability).
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Then, our Welcome Center staff will confirm your make-up class via email.
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For more information about our Make-Up Policies, please refer to our Registration Policies.
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How does my child move up to the next level?
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Each gymnast has a list of required skills that they will need to learn in order to move up to the next level. As a gymnast continues to learn new skills and execute them with proper form, they will earn stars on their skill sheets, showing that they are able to perform the skill with excellence.
We regularly review and check off skills every couple weeks in order to determine each gymnast’s progress in class. Coaches may decide to track using tangible paper skill sheets, OR by tracking their progress using our online JackRabbit Portal. If you have any questions about your child’s progress, feel free to ask their coach how they are doing, and what specific skills your child may need more work on. Coaches may have some recommended drills, conditioning, or stretching that can be done at home to help your child gain the strength, flexibility, or technique required to perform a skill that might be difficult to master.
After a gymnast has demonstrated that they can perform ALL skills necessary to move up to the next level, they will receive a Level Up Certificate and take a picture to be posted upstairs in the mezzanine on our Level Up board! After receiving their certificate, please visit our website to view available class times for the next level, then call us at (925) 687-8009 to transfer to your new class.
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How long will it take for my child to move up to the next level?
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The amount of time it takes to move up varies from person to person, as each gymnast has their own set of unique strengths. However, gymnasts who attend classes more frequently tend to move up quicker, as they become even more familiar with the technique needed to perform the skill with proper form.
Additionally, students may opt to schedule private lessons with a coach in order to have more personal instruction to improve their skills and performance.
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We recommend talking and checking in with your child's coach(es) to see if there are any particular skills they need extra help on. Your coach may also provide you with some drills or activities you can do to help improve their skills at home.
We highly advise spending some time stretching or doing basic conditioning skills (e.g., push ups, pull ups, etc.) at home, as extra time spent training to improve flexibility and general strength outside of gymnastics practice hours will make it easier for your child to attain some of the more advanced skills in each level, (especially the ones that are too unsafe to practice at home.)
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Furthermore, it is important that your child attends classes regularly. Students who are frequently absent may lose some of their skills over time--Gymnastics is a sport that requires consistent practice in order to help an athlete retain their skills.
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How can I view my child's progress?
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Parents/Guardians can view their child's progress by logging in to their Parent Portal in our JackRabbit system.
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There, you will be able to find information on the complete list of skills they will need to move on to the next level, as well as view which specific skills your child has already attained.​
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Your login information can be found by using the Portal Password and the email address on file to login to our Portal. If you do not know which email address we have on file for you, please contact our management for assistance.
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Why can't I view or register for a Level 2, 3, or 4 Recreational class on my Parent Portal?
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Our recreational classes for Levels 2, 3, and 4 are blocked off from personal registration to avoid enrollment from students who have not yet been promoted to a more advanced class.​
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However, families are able to view our complete schedule and available times for all levels on our website under Programs.
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Once your child has been promoted to the next level, please take a look at all available times in the correct level to see which one works best for you. Then, give us a call at: (925) 687-8009 and we can transfer you over to your new class!
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What's the best time to call the Welcome Center?
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Our Welcome Center is happy to take your calls each weekday from 9am-7pm!
However, our lines are more readily available in the mornings from 9am-11am, or in the afternoons from 5pm-7pm.
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Do you offer private lessons?
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Yes! Our coaching staff offers private lessons to allow your child to have more personal 1-on-1 instruction to further improve their gymnastics skills! Our friendly staff will be happy to coordinate coach availability and schedules for you.
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Potential Private Lesson Times (may also depend on coach availability):
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Generally before 3:30 pm and after 7:00 pm on weekdays
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Days designated ‘Closed to Rec/Preschool’
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Saturdays between 1:30 and 3:00 pm
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Sundays
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In order to schedule a private lesson, please send an email to: info@libertygymtrainingcenter.com with your phone number, child's name, the skills they'd like to work on, and any background information you'd like us to know (e.g, back handsprings for cheerleading; front walkover for dance). Then, our Welcome Center will coordinate with our coaching staff to reach out to you regarding private lesson times.
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I have billing questions. Do I call or email?
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For billing questions, responses are likely to be faster via email.
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Feel free to send us your questions in an email to: info@libertygymtrainingcenter.com
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